Conference Dates & Times

Pre-Registration - Monday, July 10, 2023

If you want to get a head start (and avoid the lines Tuesday morning), we will be doing a pre-registration in the hotel atrium Monday afternoon. Exact times will be published here when it's available.

Conference Agenda

As more speakers register and keynotes are confirmed, the agenda below will be updated with additional details. If you are a speaker and you have a question about your session, email trustcon-program@tspa.org.

Please note:

  • A lightning talk is a brief presentation (5-7 minutes) accompanied by slides. There will be several lightning talks per 50 minute session followed by Q&A.
  • A panel is a 50-minute thematic session consisting of 3-5 panelists and facilitated by a moderator. Some panels will include Q&A; some will not.
  • A presentation is a 20-minute talk that may or may not be accompanied by slides. In general, there will be two presentations per 50 minute session followed by Q&A.
  • A workshop is a 90-120-minute hands-on, in-person session focused on a specific audience and with specific goals in mind. Attendees must register for workshops. Workshops will not be recorded for the virtual program.
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Time Name Session Type Location Name
7:30 AM - 9:00 AMRegistration Ballroom Foyer
7:30 AM - 9:00 AMBreakfast Market Street Foyer
9:00 AM - 9:40 AMTrustCon 2023: Opening & Welcoming RemarksPlenaryBallroom
9:40 AM - 10:05 AMTrustCon 2023: Sponsor Remarks - TikTok & TaskUsPlenaryBallroom
10:05 AM - 10:35 AMTrustCon 2023: Opening Keynote - Sam GregoryPlenaryBallroom
10:35 AM - 11:10 AMBreak  
11:00 AM - 12:30 PMYou've Been Coded OutWorkshopBoardroom C
11:10 AM - 12:00 PMThe DSA Is Here: Expert Insights on How Platforms Can PreparePanelBallroom A
11:10 AM - 12:00 PMThe Story Behind the Numbers: Building User-Centered Metrics in Trust & SafetyPanelBallroom B
11:10 AM - 12:00 PMAfter The Action: Making The Most of User Notice and AppealsPanelBallroom C
11:10 AM - 12:00 PMModel-Assisted Safety TrainingPresentationSeacliff B
11:10 AM - 12:00 PMDesigning for the Unknown: Intervening in Potential Safety IncidentsPresentationSeacliff C
11:10 AM - 12:00 PMInfluencing Feature Teams to Build Safety by DesignPresentationSeacliff C
11:10 AM - 12:00 PMSimilarity Detection at Scale for Content EnforcementPresentationSeacliff D
11:10 AM - 12:00 PMDetecting Abuse in Billions of Bitly LinksPresentationSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMProduct Features and Functionalities: Risks and SolutionsPanelBallroom A
1:30 PM - 2:20 PMTSPA's T&S Coffee Hours: What We’ve Learned from the CommunityPanelBallroom B
1:30 PM - 2:20 PMCrisis Alert: How to Reduce the Impact of Tech on Children’s Mental HealthPanelBallroom C
1:30 PM - 2:20 PMWhat Does Trust & Safety Look Like in the Decentralized Web and Web3?PanelSeacliff A
1:30 PM - 2:20 PMBuilding Safety for DALL-EPresentationSeacliff B
1:30 PM - 2:20 PMWhat I Learned in the Past 5 Years Building and Maintaining Data Pipelines for Trust and SafetyPresentationSeacliff B
1:30 PM - 2:20 PMTransparency Training Wheels: Why Openness Matters in T&S Product Workflows & How to Set Proper GuardrailsPresentationSeacliff C
1:30 PM - 2:20 PMProactive Risk Mitigation: Data Informed Approach to Wellbeing of Content ModeratorsPresentationSeacliff D
1:30 PM - 2:20 PMA First-Hand Look at the Pivotal Role of a Team LeaderPresentationSeacliff D
1:30 PM - 3:00 PMRethinking Transparency ReportingWorkshopMarina
1:30 PM - 3:30 PMTrust & Safety in the Majority WorldWorkshopBoardroom B
2:20 PM - 2:50 PMBreak  
2:50 PM - 3:40 PMReducing Misinformation and Other Harms: A Conversation with Global South Non-ProfitsPanelBallroom A
2:50 PM - 3:40 PMDecentering Trust and Safety: Approaches and Lessons from Beyond Social MediaPanelBallroom B
2:50 PM - 3:40 PMAddressing Online Gender-Based Violence through Platform DesignPanelBallroom C
2:50 PM - 3:40 PMSafeguarding without Sanitizing SearchLightning TalkSeacliff A
2:50 PM - 3:40 PMT&S in the Metaverse: Keeping Users Safe in Shared, Immersive, and Persistent Virtual SpacesLightning TalkSeacliff A
2:50 PM - 3:40 PMSignal Sharing Programs & Meta's ThreatExchangeLightning TalkSeacliff A
2:50 PM - 3:40 PMEngaging with ML/AI: Combating Child Sexual AbuseLightning TalkSeacliff A
2:50 PM - 3:40 PMCareer Transitions Lightning Talks | The Art of Structured Thinking for T&S PMsLightning TalkSeacliff B
2:50 PM - 3:40 PMCareer Transitions Lightning Talks | Federal Gov't to Private Sector: My Journey from NCIS Special Agent to Trust & Safety ProfessionalLightning TalkSeacliff B
2:50 PM - 3:40 PMCareer Transitions Lightning Talks | From Content Moderator to Software EngineerLightning TalkSeacliff B
2:50 PM - 3:40 PMCareer Transitions Lightning Talks | From Inception to Innovation: My Personal Odyssey in Trust and SafetyLightning TalkSeacliff B
2:50 PM - 3:40 PMCareer Transitions Lightning Talks | Lessons Learned Moving from T&S to ProductLightning TalkSeacliff B
2:50 PM - 3:40 PMDiscovering Abusive Links In EmailsPresentationSeacliff C
2:50 PM - 3:40 PMBuilding an Enforcement System in 2023: Product Lessons LearnedPresentationSeacliff C
2:50 PM - 3:40 PMIntroducing Violative Session Rate: A Prevalence Metric Designed to Meet the Unique Needs of Live StreamingPresentationSeacliff D
2:50 PM - 3:40 PMSurveys: Improving Trust & Safety Metrics with Foundational Social SciencePresentationSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMSafety by Design: Lessons from the FieldPanelBallroom A
4:00 PM - 4:50 PMIt’s Time to Get Real in Gaming: Solving the Challenges of Moderation for Real-Time Player SupportPanelBallroom B
4:00 PM - 4:50 PMDigital Horizons: Nurturing Safe Spaces for Kids, AI Responsibility, and the Section 230 DilemmaPanelBallroom C
4:00 PM - 4:50 PMLaw Enforcement and National Security Pipeline to Trust & SafetyPanelSeacliff A
4:00 PM - 4:50 PMMeaningful Platform Transparency: Transparency to Inform Society & Prepare for Upcoming RegulationsPresentationSeacliff B
4:00 PM - 4:50 PMAI Auditing Tools: A Pathway to Operationalize Trust & Safety PresentationSeacliff B
4:00 PM - 4:50 PMProject Management in T&SLightning TalkSeacliff C
4:00 PM - 4:50 PMCatching the Unseen: Unmasking the Techniques of Fraudsters Through Perseverance and InnovationLightning TalkSeacliff C
4:00 PM - 4:50 PMThe UK’s Safety Tech Challenge Fund 2: Tackling Link Sharing of Child Sexual Abuse MaterialLightning TalkSeacliff C
4:00 PM - 4:50 PMPrioritising Certain Trust & Safety Best Practices to Minimize Monetary and Legal LiabilitiesLightning TalkSeacliff C
4:00 PM - 4:50 PMEducating Internal Cross-Functional Teams on Content ModerationLightning TalkSeacliff C
4:00 PM - 4:50 PMDesign for Product and Social SafetyPresentationSeacliff D
4:00 PM - 4:50 PMApplication of Behavior Change Theory to Pro-Social Product DevelopmentPresentationSeacliff D
5:00 PM - 7:30 PMReception Atrium
Time Name Session Type Location Name
7:30 AM - 9:00 AMBreakfast Ballroom Foyer
8:00 AM - 9:00 AMRegistration Ballroom Foyer
9:00 AM - 9:10 AMTrustCon 2023: Opening RemarksPlenaryBallroom
9:10 AM - 9:35 AMTrustCon 2023: Sponsor Remarks - Cinder & TeleperformancePlenaryBallroom
9:35 AM - 10:40 AMTrustCon 2023: Keynote - Jacinda ArdernPlenaryBallroom
10:40 AM - 11:10 AMBreak  
11:00 AM - 12:30 PMHow to Write for the President (or Tech Executives)WorkshopBoardroom B
11:00 AM - 12:30 PMDevelop Your T&Stigative Mindset: Turn a Report Into a Business CaseWorkshopMarina
11:10 AM - 12:00 PMBuilding Efficient and Cost-Conscious T&S OrganizationsPanelBallroom A
11:10 AM - 12:00 PMTransparency in Action: Making Metrics MeaningfulPanelBallroom B
11:10 AM - 12:00 PMBalancing Human and Automated ReviewPanelBallroom C
11:10 AM - 12:00 PMManaging Vendors: The Fast Track to Successful PartnershipsPanelSeacliff A
11:10 AM - 12:00 PMWhat Happens Off-Service: Navigating Safety in an Interconnected EcosystemPresentationSeacliff B
11:10 AM - 12:00 PMBuilding Safety Operations at OpenAIPresentationSeacliff B
11:10 AM - 12:00 PMWellness Lightning Talks | Writing for Content Moderator WellnessLightning TalkSeacliff C
11:10 AM - 12:00 PMWellness Lightning Talks | Safeguarding the People Who Keep TikTok SafeLightning TalkSeacliff C
11:10 AM - 12:00 PMWellness Lightning Talks | The Personas of Content Moderation: Unlocking the Roadmap for Better ExperiencesLightning TalkSeacliff C
11:10 AM - 12:00 PMWellness Lightning Talks | Design and Implementation of Wellness Programs: The PMC FrameworkLightning TalkSeacliff C
11:10 AM - 12:00 PMWellness Lightning Talks | Putting Wellness in People's Pockets: T&S Care Delivery through App TechnologyLightning TalkSeacliff C
11:10 AM - 12:00 PMSafety by DesignPresentationSeacliff D
11:10 AM - 12:00 PMImmersive Ad-VenturesPresentationSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMTSPA Member Town HallPanelBallroom A
1:30 PM - 2:20 PMDetect Recidivists, Fake Users, and Illegal Content Trading Groups with Metadata & Network SignalsPresentationSeacliff A
1:30 PM - 2:20 PMReframing Teen Trust & Safety: Interviews With Young Online Community ModeratorsPresentationSeacliff A
1:30 PM - 2:20 PMDanger of Dating Apps: Breeding Grounds for FraudPresentationSeacliff B
1:30 PM - 2:20 PMDesigning for Prosociality: A Framework of Digital Interventions to Promote Prosocial BehaviorPresentationSeacliff B
1:30 PM - 2:20 PMUsing ChatGPT to Build Scalable and Highly-Accurate AI Models Faster and CheaperPresentationSeacliff C
1:30 PM - 3:00 PMCrafting a Tapestry of Trust: Weaving Multiple Stakeholder Perspectives Into an Actionable PlanWorkshopBoardroom C
1:30 PM - 3:30 PMAPI Bootcamp: Empowering Everyone to Use and Evaluate APIsWorkshopBoardroom B
2:20 PM - 2:50 PMBreak  
2:40 PM - 4:10 PMInnovative Brain Based Interventions for Moderator Psychological WellbeingWorkshopMarina
2:50 PM - 3:40 PMWell-Being Integrated Technology: The Future of Trust & SafetyPanelBallroom A
2:50 PM - 3:40 PMBoundaries & Books: Defining T&S as a Field and Discussing the Role of EducationPanelBallroom B
2:50 PM - 3:40 PMPositioning Trust and Safety as a Revenue ImperativePanelBallroom C
2:50 PM - 3:40 PMTrust & Safety Legal Compliance: These Teams Exist?PanelSeacliff A
2:50 PM - 3:40 PMSafety2Vec: An Introduction to Text Embeddings and their Applications in T&SPresentationSeacliff C
2:50 PM - 3:40 PMCosmic Wellness Quest: A Case Study of Preventative vs Reactive WellnessPresentationSeacliff C
2:50 PM - 3:40 PMThreat Ecosystems Targeting Trust and Safety ProfessionalsPresentationSeacliff D
2:50 PM - 3:40 PMFrom Theory to Practice: Data Transparency ReportsPresentationSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMTrusting in LGBTQ+ Safety: T&S for the Global Queer & Trans CommunityPanelBallroom A
4:00 PM - 4:50 PMTransparency Reporting under the DSAPanelBallroom B
4:00 PM - 4:50 PMScaling and Innovating Content Moderation OperationsPanelBallroom C
4:00 PM - 4:50 PMBuilding OpenAI's Moderation APIPresentationSeacliff A
4:00 PM - 4:50 PMA Case Study from the Metaverse: From Content Moderation to Conduct ModerationPresentationSeacliff A
4:00 PM - 4:50 PMSteering Generative AI Bias to DEI and BeyondPresentationSeacliff B
4:00 PM - 4:50 PMMeasuring Wellness: A Data-Driven Approach to Building Successful Wellness ProgramsPresentationSeacliff B
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Moderating Hate Speech in the FediverseLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Why Just Measuring Abuse Prevalence Gets T&S Measurement WrongLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Do More with Less: Develop Custom Policy Models with Only a Handful of SamplesLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Leveraging Indexing to Scale Automated Content ModerationLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Video is Complex, Live is Difficult, Audio Chat is Insane: Keeping Users Safe as Media EvolvesLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | How I Made and Evaluated Budget RequestsLightning TalkSeacliff C
4:00 PM - 4:50 PMOps & Scaling Lightning Talks | Unintended Consequences of Revenge Travel!Lightning TalkSeacliff C
4:00 PM - 4:50 PMAdvocating for the Safety of Minors on Your PlatformPresentationSeacliff D
4:00 PM - 4:50 PMBlind-Bans: Towards a More Comprehensive Approach to CSAM Networks Resilience ModelsPresentationSeacliff D
Time Name Session Type Location Name
7:30 AM - 9:00 AMBreakfast Market Street Foyer
8:00 AM - 9:00 AMRegistration Ballroom Foyer
9:00 AM - 9:10 AMTrustCon 2023: Opening RemarksPlenaryBallroom
9:10 AM - 9:35 AMTrustCon 2023: Sponsor Remarks - Concentrix & GenpactPlenaryBallroom
9:35 AM - 10:30 AMTrustCon 2023: Fireside Chat with Yoel Roth and Zoe SchifferPlenaryBallroom
10:30 AM - 11:00 AMBreak  
11:00 AM - 12:30 PMIt’s Not How Old You Are, It’s How Old You Appeal: How to Age Up & Age Down Online Platform Policies for Mixed Age AudiencesWorkshopBoardroom B
11:00 AM - 12:30 PMDefining the Space: Making the Most of Your Code of ConductWorkshopBoardroom C
11:10 AM - 12:00 PMOff the Record: The Media and Trust & Safety (Redux)PanelBallroom A
11:10 AM - 12:00 PMLooking Up and Out: Findings and Recommendations from the Task Force for a Trustworthy Future WebPanelBallroom B
11:10 AM - 12:00 PMOffline Harms in an Online WorldPanelBallroom C
11:10 AM - 12:00 PMOperationalizing Community Participation in Trust and SafetyPanelSeacliff A
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talks | Designing Policies that Balance Safety and ExpressionLightning TalkSeacliff B
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talks | Trust & Safety at the United Nations? The Global Digital Compact and What's NextLightning TalkSeacliff B
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talks | Exposing the Harassment Campaign Against Female Iranian JournalistsLightning TalkSeacliff B
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talk | Regulating Decentralized Speech: Content Policy on the Decentralized WebLightning TalkSeacliff B
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talks | Navigating Cultural Content Moderation: Tips to Moderate Content Across CulturesLightning TalkSeacliff B
11:10 AM - 12:00 PMPolicy & Partnerships Lightning Talks | Supporting Trust & Safety Through Social Media AgreementsLightning TalkSeacliff B
11:10 AM - 12:00 PMDeep, Incredible, Hyperactive Empathy: Care and Sustainability in Trust & Safety WorkPresentationSeacliff C
11:10 AM - 12:00 PMTrust & Safety Hackathon ResultsPresentationSeacliff C
11:10 AM - 12:00 PMShaping Instagram’s Approach to Ranking & RecommendationsPresentationSeacliff D
11:10 AM - 12:00 PMEnabling Discovery by Prioritizing SafetyPresentationSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMDesigning for Safety: Lessons from Twitter's Former Product Trust TeamPanelBallroom A
1:30 PM - 2:20 PMOne in Three: Developing Rights-Informed Policies and Products for YouthPanelBallroom B
1:30 PM - 2:20 PMEveryone's Business: How We Get the Public to Care about Trust and SafetyPanelBallroom C
1:30 PM - 2:20 PMUsing Large Language Models for Policy Development and Content ModerationPresentationSeacliff A
1:30 PM - 2:20 PMDipping Your Toes into PhotoDNA: How to Avoid DrowningPresentationSeacliff A
1:30 PM - 2:20 PMHow Games & Simulations Can Improve Trust & SafetyPresentationSeacliff B
1:30 PM - 2:20 PMLessons Learned in Cross-Functional Relationship Building by Zoom Trust and SafetyPresentationSeacliff B
1:30 PM - 2:20 PMCloudy with a Chance of Misinformation: How Climate Change Denialism is Spread on Social MediaPresentationSeacliff C
1:30 PM - 2:20 PMA Mid-Year Check-In: Trends and Tactics in Child Safety, Terrorism, Hate Speech, and MisinformationPresentationSeacliff C
1:30 PM - 2:20 PMProtecting the MetaversePresentationSeacliff D
1:30 PM - 3:00 PMWorking with Humans is Hard: Understanding Stress and Trauma to Create Effective SystemsWorkshopBoardroom C
1:30 PM - 3:30 PMWhat Does Regulation Look Like In Practice? The Supervision ModelWorkshopMarina
2:20 PM - 2:50 PMBreak  
2:50 PM - 3:40 PMTrust and Safety in a Regulated WorldPanelBallroom A
2:50 PM - 3:40 PMLanguages Left Behind: Automation in Trust & Safety Across Border, Languages, and ContextsPanelBallroom B
2:50 PM - 3:40 PMDon't Ship the Org Chart: How Policy & Product Team Partnership Keeps Our Community SaferPanelBallroom C
2:50 PM - 3:40 PMSafety & Community Lightning Talks | PhilMod: Towards a Philosophy of Content ModerationLightning TalkSeacliff A
2:50 PM - 3:40 PMSafety & Community Lightning Talks | Trust and Safety by the People, for the People: Working with Volunteers on Policy and EnforcementLightning TalkSeacliff A
2:50 PM - 3:40 PMSafety & Community Lightning Talks | Mental Health for Digital CitizensLightning TalkSeacliff A
2:50 PM - 3:40 PMSafety & Community Lightning Talks | Policy Design for Community ModerationLightning TalkSeacliff A
2:50 PM - 3:40 PMSafety & Community Lightning Talks | Cultivating a Tech & Society Lens for MBAsLightning TalkSeacliff A
2:50 PM - 3:40 PMSafety & Community Lightning Talks | Mobilizing Student Communities in the Global South to Build Civic Integrity Tools for JournalistsLightning TalkSeacliff A
2:50 PM - 3:40 PMHow to Build a Wellness Program for Trust and Safety ProfessionalsPresentationSeacliff B
2:50 PM - 3:40 PMBuilding Resilient Trust and Safety PractisesPresentationSeacliff B
2:50 PM - 3:40 PMHistory of Hate and Terrorism OnlinePresentationSeacliff C
2:50 PM - 3:40 PMOnline Regulation of Terrorist Content: Trends and Competing Demands for Tech CompaniesPresentationSeacliff C
2:50 PM - 3:40 PMHow Stakeholder Engagement Has Helped Ensure Safety and Voice for People on the MovePresentationSeacliff D
2:50 PM - 3:40 PMHealing from Harm: Supporting Those Who Experience Sexual Violence and Relationship AbusePresentationSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMIdentifying Violative Activity and Assessing Risk: Terrorism and Violent ExtremismPanelBallroom A
4:00 PM - 4:50 PMVulnerable Groups and Connectivity: Improving Access while Safeguarding Against Online HarmsPanelBallroom B
4:00 PM - 4:50 PMThe Future of Online Child Protection: Exploring the Impact of Age-VerificationPanelBallroom C
4:00 PM - 4:50 PMVenture Funding for Trust & SafetyPanelSeacliff A
4:00 PM - 4:50 PMNavigating the Impossible Dilemmas of Safety LeadershipPresentationSeacliff B
4:00 PM - 4:50 PMBuilding a Sustainable Staff Wellness ProgrammePresentationSeacliff B
4:00 PM - 4:50 PMStandardizing Trust & Safety LingoPresentationSeacliff C
4:00 PM - 4:50 PMInternational State of Safety Tech: Lessons from Engaging the Global Trust & Safety EcosystemPresentationSeacliff C

Disclaimer

Please note that the content of all sessions (keynotes, presentations, panel discussions, lightning talks, workshops) are the opinion(s) of the presenter(s) and not TSPA.