Conference Dates & Times

Pre-Registration - Monday, July 10, 2023

If you want to get a head start (and avoid the lines Tuesday morning), we will be doing a pre-registration in the hotel atrium Monday afternoon. Exact times will be published here when it's available.

Conference Agenda

As more speakers register and keynotes are confirmed, the agenda below will be updated with additional details. If you are a speaker and you have a question about your session, email trustcon-program@tspa.org.

Time Name Session Type Location Name
7:30 AM - 9:00 AMRegistration Ballroom Foyer
7:30 AM - 9:00 AMBreakfast Market Street Foyer
9:00 AM - 9:40 AMTrustCon 2023: Opening & Welcoming RemarksPlenaryBallroom
9:40 AM - 10:05 AMTrustCon 2023: Sponsor RemarksPlenaryBallroom
10:05 AM - 10:35 AMTrustCon 2023: Opening KeynotePlenaryBallroom
10:35 AM - 11:10 AMBreak  
11:00 AM - 12:30 PMYou've Been Coded OutWorkshopBoardroom C
11:10 AM - 12:00 PMThe DSA Is Here: Expert Insights on How Platforms Can PreparePanelBallroom A
11:10 AM - 12:00 PMThe Story Behind the Numbers: Building User-Centered Metrics in Trust & SafetyPanelBallroom B
11:10 AM - 12:00 PMAfter The Action: Making The Most of User Notice and AppealsPanelSeacliff A
11:10 AM - 12:00 PMModel-Assisted Safety TrainingPresentationSeacliff B
11:10 AM - 12:00 PMSteering Generative AI Bias to DEI and BeyondPresentationSeacliff B
11:10 AM - 12:00 PMDesigning for the Unknown: Intervening in Potential Safety IncidentsPresentationSeacliff C
11:10 AM - 12:00 PMInfluencing Feature Teams to Build Safety by DesignPresentationSeacliff C
11:10 AM - 12:00 PMDetecting Abuse in Billions of Bitly LinksPresentationSeacliff D
11:10 AM - 12:00 PMSimilarity Detection at Scale for Content EnforcementPresentationSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMProduct Features and Functionalities: Risks and SolutionsPanelBallroom A
1:30 PM - 2:20 PMTSPA's T&S Coffee Hours: What We’ve Learned from the CommunityPanelBallroom B
1:30 PM - 2:20 PMCrisis Alert: How to Reduce the Impact of Tech on Children’s Mental HealthPanelBallroom C
1:30 PM - 2:20 PMWhat Does Trust & Safety Look Like in the Decentralized Web and Web3?PanelSeacliff A
1:30 PM - 2:20 PMBuilding Safety for DALL-EPresentationSeacliff B
1:30 PM - 2:20 PMWhat I Learned in the Past 5 Years Building and Maintaining Data Pipelines for Trust and SafetyPresentationSeacliff B
1:30 PM - 2:20 PMWhen to Be Open: The Impact of Transparency in T&S Product FlowsPresentationSeacliff C
1:30 PM - 2:20 PMBuilding a Safety by Design Program for Your OrganizationPresentationSeacliff C
1:30 PM - 2:20 PMProactive Risk Mitigation: Data Informed Approach to Wellbeing of Content ModeratorsPresentationSeacliff D
1:30 PM - 2:20 PMA First-Hand Look at the Pivotal Role of a Team LeaderPresentationSeacliff D
1:30 PM - 3:00 PMRethinking Transparency ReportingWorkshopMarina
1:30 PM - 3:30 PMTrust & Safety in the Majority WorldWorkshopBoardroom B
2:20 PM - 2:50 PMBreak  
2:50 PM - 3:40 PMReducing Misinformation and Other Harms: A Conversation with Global South Non-ProfitsPanelBallroom A
2:50 PM - 3:40 PMDecentering Trust and Safety: Approaches and Lessons from Beyond Social MediaPanelBallroom B
2:50 PM - 3:40 PMAddressing Online Gender-Based Violence through Platform DesignPanelBallroom C
4:00 PM - 4:50 PMT&S in the Metaverse: Keeping Users Safe in Shared, Immersive, and Persistent Virtual SpacesLightning TalkSeacliff A
4:00 PM - 4:50 PMEngaging with ML/AI: Combating Child Sexual AbuseLightning TalkSeacliff A
2:50 PM - 3:40 PMMeta’s ThreatExchange: X-Industry Collaborations For Content SafetyLightning TalkSeacliff A
2:50 PM - 3:40 PMSafeguarding without Sanitizing SearchLightning TalkSeacliff A
2:50 PM - 3:40 PMMeasuring Creator Harm with Violative Session RatePresentationSeacliff B
2:50 PM - 3:40 PMSurveys: Improving Trust & Safety Metrics with Foundational Social SciencePresentationSeacliff B
2:50 PM - 3:40 PMBuilding an Enforcement System in 2023: Product Lessons LearnedPresentationSeacliff C
2:50 PM - 3:40 PMDiscovering Abusive Links In EmailsPresentationSeacliff C
2:50 PM - 3:40 PMFrom Content Moderator to Software EngineerLightning TalkSeacliff D
2:50 PM - 3:40 PMFrom Inception to Innovation: My Personal Odyssey in Trust and SafetyLightning TalkSeacliff D
2:50 PM - 3:40 PMSo You Want to Be a Trust and Safety PM?Lightning TalkSeacliff D
2:50 PM - 3:40 PMFederal Gov't to Private Sector: My Journey from NCIS Special Agent to Trust & Safety ProfessionalLightning TalkSeacliff D
2:50 PM - 3:40 PMLessons Learned Moving from T&S to ProductLightning TalkSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMSafety by Design: Lessons from the FieldPanelBallroom A
4:00 PM - 4:50 PMIt’s Time to Get Real in Gaming: Solving the Challenges of Moderation for Real-Time Player SupportPanelBallroom B
4:00 PM - 4:50 PMThe Future of Online Child Protection: Exploring the Impact of Age-VerificationPanelBallroom C
4:00 PM - 4:50 PMLaw Enforcement and National Security Pipeline to Trust & SafetyPanelSeacliff A
4:00 PM - 4:50 PMCreating Auditing Tools for AI EquityPresentationSeacliff B
4:00 PM - 4:50 PMMeaningful Platform Transparency: Transparency to Educate Society & Prepare for Upcoming RegulationsPresentationSeacliff B
2:50 PM - 3:40 PMBuilding Products in the Era of PrivacyLightning TalkSeacliff C
2:50 PM - 3:40 PMProject Management in T&SLightning TalkSeacliff C
4:00 PM - 4:50 PMThe UK’s Safety Tech Challenge Fund 2: Tackling Link Sharing of Child Sexual Abuse MaterialLightning TalkSeacliff C
2:50 PM - 3:40 PMPrioritising Certain Trust & Safety Best Practices to Minimize Monetary and Legal LiabilitiesLightning TalkSeacliff C
4:00 PM - 4:50 PMDesign for Product and Social SafetyPresentationSeacliff D
4:00 PM - 4:50 PMApplication of Behavior Change Theory to Pro-Social Product DevelopmentPresentationSeacliff D
5:00 PM - 7:30 PMReception Atrium
Time Name Session Type Location Name
7:30 AM - 9:00 AMBreakfast Ballroom Foyer
8:00 AM - 9:00 AMRegistration Ballroom Foyer
9:00 AM - 9:10 AMTrustCon 2023: Opening RemarksPlenaryBallroom
9:10 AM - 9:35 AMTrustCon 2023: Sponsor RemarksPlenaryBallroom
9:35 AM - 10:40 AMTrustCon 2023: Keynote & Plenary PanelPlenaryBallroom
10:40 AM - 11:10 AMBreak  
11:00 AM - 12:30 PMHow to Write for the President (or Tech Executives)WorkshopBoardroom B
11:00 AM - 12:30 PMDevelop Your T&Stigative Mindset: Turn a Report Into a Business CaseWorkshopMarina
11:10 AM - 12:00 PMBuilding Efficient and Cost-Conscious T&S OrganizationsPanelBallroom A
11:10 AM - 12:00 PMTransparency in Action: Making Metrics MeaningfulPanelBallroom B
11:10 AM - 12:00 PMBalancing Human and Automated ReviewPanelBallroom C
11:10 AM - 12:00 PMManaging Vendors: The Fast Track to Successful PartnershipsPanelSeacliff A
11:10 AM - 12:00 PMBuilding Safety Operations at OpenAIPresentationSeacliff B
11:10 AM - 12:00 PMWhat Happens Off-Service: Navigating Safety in an Interconnected EcosystemPresentationSeacliff B
11:10 AM - 12:00 PMSafeguarding the People Who Keep TikTok safeLightning TalkSeacliff C
11:10 AM - 12:00 PMPutting Wellness in People's Pockets: T&S Care Delivery through App TechnologyLightning TalkSeacliff C
11:10 AM - 12:00 PMWriting for Content Moderator Wellness: How CoMo Product Language Can Create a Safer InternetLightning TalkSeacliff C
11:10 AM - 12:00 PMThe Personas of Content Moderation: Unlocking the Roadmap for Better ExperiencesLightning TalkSeacliff C
11:10 AM - 12:00 PMDesign and Implementation of Wellness Programs: The PMC FrameworkLightning TalkSeacliff C
11:10 AM - 12:00 PMImmersive Ad-VenturesPresentationSeacliff D
11:10 AM - 12:00 PMSafety by DesignPresentationSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMTSPA Member Town HallPanelBallroom A
1:30 PM - 2:20 PMReframing Teen Trust & Safety: Interviews With Young Online Community ModeratorsPresentationSeacliff A
1:30 PM - 2:20 PMDetect Recidivists, Fake Users, and Illegal Content Trading Groups with Metadata & Network SignalsPresentationSeacliff A
1:30 PM - 2:20 PMDesigning for Prosociality: A Framework of Digital Interventions to Promote Prosocial BehaviorPresentationSeacliff B
1:30 PM - 2:20 PMDanger of Dating Apps: Breeding Grounds for FraudPresentationSeacliff B
1:30 PM - 2:20 PMAI Assisted Human Content Moderation: Balancing Efficiency and Fairness During Decision MakingPresentationSeacliff C
1:30 PM - 2:20 PMUsing ChatGPT to Build Scalable and Highly-Accurate AI Models Faster and CheaperPresentationSeacliff C
1:30 PM - 3:00 PMCrafting a Tapestry of Trust: Weaving Multiple Stakeholder Perspectives Into an Actionable PlanWorkshopBoardroom C
1:30 PM - 3:30 PMAPI Bootcamp: Empowering Everyone to Use and Evaluate APIsWorkshopBoardroom B
2:20 PM - 2:50 PMBreak  
2:40 PM - 4:10 PMInnovative Brain Based Interventions for Moderator Psychological WellbeingWorkshopMarina
2:50 PM - 3:40 PMWell-Being Integrated Technology: The Future of Trust & SafetyPanelBallroom A
2:50 PM - 3:40 PMBoundaries & Books: Defining T&S as a Field and Discussing the Role of EducationPanelBallroom B
2:50 PM - 3:40 PMPositioning Trust and Safety as a Revenue ImperativePanelBallroom C
2:50 PM - 3:40 PMTrust & Safety and Legal Compliance: These Teams Exist?PanelSeacliff A
2:50 PM - 3:40 PMProactive Wellness vs. Reactive Wellness at Scale: A Case StudyPresentationSeacliff C
2:50 PM - 3:40 PMBeing Slapped in the Face with the Future: Detecting and Responding to Novel Harms at OpenAIPresentationSeacliff C
2:50 PM - 3:40 PMDoxxing and Swatting Threats to T&S ProgramsPresentationSeacliff D
2:50 PM - 3:40 PMFrom Theory to Practice: Data Transparency ReportsPresentationSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMTrusting in LGBTQ+ Safety: T&S for the Global Queer & Trans CommunityPanelBallroom A
4:00 PM - 4:50 PMTransparency Reporting under the DSAPanelBallroom B
4:00 PM - 4:50 PMScaling and Innovating Content Moderation OperationsPanelBallroom C
4:00 PM - 4:50 PMBuilding OpenAI's Moderation APIPresentationSeacliff A
4:00 PM - 4:50 PMA Case Study from the Metaverse: From Content Moderation to Conduct ModerationPresentationSeacliff A
4:00 PM - 4:50 PMUnderstanding and Reducing Susceptibility to Misinformation Among Content ModeratorsPresentationSeacliff B
4:00 PM - 4:50 PMMeasuring Wellness: A Data-Driven Approach to Building Successful Wellness ProgramsPresentationSeacliff B
4:00 PM - 4:50 PMVideo is Complex, Live is Difficult, Audio Chat is Insane: Keeping Users Safe as Media EvolvesLightning TalkSeacliff C
4:00 PM - 4:50 PMHow I Made and Evaluated Budget RequestsLightning TalkSeacliff C
4:00 PM - 4:50 PMUnintended Consequences of Revenge Travel!Lightning TalkSeacliff C
4:00 PM - 4:50 PMDo More with Less: Develop Custom Policy Models with Only a Handful of SamplesLightning TalkSeacliff C
4:00 PM - 4:50 PMModerating Hate Speech in the FediverseLightning TalkSeacliff C
4:00 PM - 4:50 PMWhy Just Measuring Abuse Prevalence Gets T&S Measurement WrongLightning TalkSeacliff C
4:00 PM - 4:50 PMLeveraging Indexing to Scale Automated Content ModerationLightning TalkSeacliff C
4:00 PM - 4:50 PMBlind-Bans: Towards a More Comprehensive Approach CSAM Networks Resilience ModelsPresentationSeacliff D
4:00 PM - 4:50 PMAdvocating for the Safety of Minors on Your PlatformPresentationSeacliff D
Time Name Session Type Location Name
7:30 AM - 9:00 AMBreakfast Market Street Foyer
8:00 AM - 9:00 AMRegistration Ballroom Foyer
9:00 AM - 9:10 AMTrustCon 2023: Opening RemarksPlenaryBallroom
9:10 AM - 9:35 AMTrustCon 2023: Sponsor RemarksPlenaryBallroom
9:35 AM - 10:30 AMTrustCon 2023: Morning PlenaryPlenaryBallroom
10:30 AM - 11:00 AMBreak  
11:00 AM - 12:30 PMIt’s Not How Old You Are, It’s How Old You Appeal: How to Age Up & Age Down Online Platform Policies for Mixed Age AudiencesWorkshopBoardroom B
11:00 AM - 12:30 PMDefining the Space: Making the Most of Your Code of ConductWorkshopBoardroom C
11:10 AM - 12:00 PMLooking Up and Out: Findings and Recommendations from the Task Force for a Trustworthy Future WebPanelBallroom B
11:10 AM - 12:00 PMOffline Harms in an Online WorldPanelBallroom C
11:10 AM - 12:00 PMTrust and Safety Trends as Observed by Access Now's Helpline for Human Rights ActivistsPresentationMarina
11:10 AM - 12:00 PMOperationalizing Community Participation in Trust and SafetyPanelSeacliff A
11:10 AM - 12:00 PMShaping Instagram’s Approach to Ranking & RecommendationsPresentationSeacliff B
11:10 AM - 12:00 PMEnabling Discovery by Prioritizing SafetyPresentationSeacliff B
11:10 AM - 12:00 PMDeep, Incredible, Hyperactive Empathy: Care and Sustainability in Trust & Safety WorkPresentationSeacliff C
11:10 AM - 12:00 PMSupporting Trust & Safety Through Social Media AgreementsLightning TalkSeacliff D
11:10 AM - 12:00 PMRegulating Decentralized Speech: Content Policy on the Decentralized WebLightning TalkSeacliff D
11:10 AM - 12:00 PMDesigning Policies that Balance Safety and ExpressionLightning TalkSeacliff D
11:10 AM - 12:00 PMExposing the Harassment Campaign Against Female Iranian JournalistsLightning TalkSeacliff D
11:10 AM - 12:00 PMThe Case of Islamophobia in India: What Are the Best Practices to Identify Abuses in a Local Context? Lightning TalkSeacliff D
11:10 AM - 12:00 PMNavigating Cultural Content Moderation: Tips to Moderate Content Across CulturesLightning TalkSeacliff D
11:10 AM - 12:00 PMDigital Trust & Safety in the Global Digital CompactLightning TalkSeacliff D
12:00 PM - 1:30 PMLunch Market Street Foyer
1:30 PM - 2:20 PMDesigning for Safety: Lessons from Twitter's Former Product Trust TeamPanelBallroom A
1:30 PM - 2:20 PMOne in Three: Developing Rights-Informed Policies and Products for YouthPanelBallroom B
1:30 PM - 2:20 PMEveryone's Business: How We Get the Public to Care about Trust and SafetyPanelBallroom C
1:30 PM - 2:20 PMDoing Policy Development with Robots: Using Large Language Models for Policy Development and Content ModerationPresentationSeacliff A
1:30 PM - 2:20 PMDipping Your Toes into PhotoDNA: How to Avoid Getting Too WetPresentationSeacliff A
1:30 PM - 2:20 PMLessons Learned in Cross-Functional Relationship Building by Zoom Trust and SafetyPresentationSeacliff B
1:30 PM - 2:20 PMHow Games & Simulations Can Improve Trust & SafetyPresentationSeacliff B
1:30 PM - 2:20 PMCloudy with a Chance of Misinformation: How Climate Change Denialism is Spread on Social MediaPresentationSeacliff C
1:30 PM - 2:20 PMA Mid-Year Check-In: Trends and Tactics in Child Safety, Terrorism, Hate Speech, and MisinformationPresentationSeacliff C
1:30 PM - 2:20 PMEducating Internal Cross-Functional Teams on Content ModerationPresentationSeacliff D
1:30 PM - 2:20 PMProtecting the MetaversePresentationSeacliff D
1:30 PM - 3:00 PMWorking with Humans is Hard: Understanding Stress and Trauma to Create Effective SystemsWorkshopBoardroom C
1:30 PM - 3:30 PMWhat Does Regulation Look Like In Practice? The Supervision ModelWorkshopMarina
2:20 PM - 2:50 PMBreak  
2:50 PM - 3:40 PMTrust and Safety in a Regulated WorldPanelBallroom A
2:50 PM - 3:40 PMLanguages Left Behind: Automation in Trust & Safety Across Border, Languages, and ContextsPanelBallroom B
2:50 PM - 3:40 PMDon't Ship the Org Chart: How Policy & Product Team Partnership Keeps Our Community SaferPanelBallroom C
2:50 PM - 3:40 PMMental Health for Digital CitizensLightning TalkSeacliff A
2:50 PM - 3:40 PMPhilMod: Towards a Philosophy of Content ModerationLightning TalkSeacliff A
2:50 PM - 3:40 PMTrust and Safety by the People, for the People: Working with Volunteers on Policy and EnforcementLightning TalkSeacliff A
2:50 PM - 3:40 PMMobilizing Student Communities in the Global South to Build Civic Integrity Tools for JournalistsLightning TalkSeacliff A
2:50 PM - 3:40 PMPolicy Design for Community ModerationLightning TalkSeacliff A
2:50 PM - 3:40 PMCultivating a Tech & Society Lens for MBAsLightning TalkSeacliff A
2:50 PM - 3:40 PMHow to Build a Wellness Program for Trust and Safety ProfessionalsPresentationSeacliff B
2:50 PM - 3:40 PMBuilding Resilient Trust and Safety PractisesPresentationSeacliff B
2:50 PM - 3:40 PMOnline Regulation of Terrorist Content: Trends and Competing Demands for Tech CompaniesPresentationSeacliff C
2:50 PM - 3:40 PMHistory of Terrorism and Hate OnlinePresentationSeacliff C
2:50 PM - 3:40 PMHealing from Harm: Supporting Those Who Experience Sexual Violence and Relationship AbusePresentationSeacliff D
2:50 PM - 3:40 PMHow Stakeholder Engagement Has Helped Ensure Safety and Voice for People on the MovePresentationSeacliff D
3:40 PM - 4:00 PMBreak  
4:00 PM - 4:50 PMVulnerable Groups and Connectivity: Improving Access while Safeguarding Against Online HarmsPanelBallroom B
4:00 PM - 4:50 PMDigital Horizons: Nurturing Safe Spaces for Kids, AI Responsibility, and the Section 230 DilemmaPanelBallroom C
4:00 PM - 4:50 PMVenture Funding for Trust & SafetyPanelSeacliff A
4:00 PM - 4:50 PMThe Dilemmas of Trust & Safety LeadershipPresentationSeacliff B
4:00 PM - 4:50 PMBuilding a Sustainable Staff Wellness ProgrammePresentationSeacliff B
4:00 PM - 4:50 PMStandardizing Trust & Safety LingoPresentationSeacliff C
4:00 PM - 4:50 PMInternational State of Safety Tech: Lessons from Engaging the Global Trust & Safety EcosystemPresentationSeacliff C