Transparency Training Wheels: Why Openness Matters in T&S Product Workflows & How to Set Proper Guardrails

Join Gilad Horev, VP of Product at Checkr (xEventbrite, xPaypal) for an exploration of transparency when designing trust and safety product flows. We'll discuss when companies need to consider transparency a moral imperative, and also when opaqueness is actually the right choice. We’ll dive into questions like: what are the practical tradeoffs of making policy decisions and adjudication criteria open and transparent? What are some instances where transparency could be detrimental? Attendees will walk away with concrete ideas for evaluating how transparency in their trust and safety initiatives can either help or potentially hurt their business. They will also learn how Product, Design, Policy, and Trust & Safety teams can collaborate to make the right decisions, get a playbook for practical application, leveraging real-life product examples from brands like Tinder, Uber, PayPal, and Eventbrite.

Location Name
Seacliff C
Tuesday, July 11, 2023
1:30 PM - 2:20 PM
Session Type
Session Themes
Foundations of T&S
All TrustCon attendees
Will this session be recorded?