Frequently Asked Questions

Here are some common questions about TrustCon. If you have a question that isn't here, feel free to reach out to us

When are the conference dates and start / end times?

TrustCon is a 3-day conference, starting July 11 and ending July 13. On July 11, we will begin at 9 AM and close around 7 PM with a reception. On July 12 and 13, we will begin at 9 AM and end at around 5:00 PM.

When will you post the full agenda?

We will have a tentative agenda posted in early June. 

What are the Birds of a Feather events, and how do I attend them?

Birds of a Feather events are optional networking events, organized by TrustCon attendees and the trust and safety community. Registered attendees can sign up for these events via registration. More information about the Birds of a Feather can be found here. 

I want to register more than one person. Can I do that?

Yes. When you are registering, at the "Registrant Details" page, you have the option of adding another person. 

Can I get a refund if I can’t attend? 

Cancellations must be made before Friday, June 30, 2023 for a full refund. Cancellations made after that date will not be refunded. Email us if you would like to cancel your registration.

Can I transfer my ticket to a colleague? 

You can transfer your registration to someone else if all the following applies. 

  • The person you are transferring your ticket to qualifies for the same ticket type, price, and discount you purchased. For example, you registered as a TSPA member, and the person you are transferring your ticket to is also a TSPA member. 
  • You are requesting transfer before Friday, June 30, 2023. 

Email us with the name and email address of the person you would like to transfer your registration. 

I want to modify my registration

There are a couple ways to update your registration. 

The first is upon completion of registration, you will receive a confirmation email. Included in this email is a link to view or modify your registration as well as payment information. Follow the link to return to your conference registration. Enter your password, and you will be able to make any changes or modifications necessary to your registration.

The second way is to log-in, using the email address and password you entered when registering. 

I am attending TrustCon in person, but I also want to access some of the recorded sessions afterwards. Do I need to also register for a virtual ticket?

No, your in-person ticket will give you access to the recorded sessions that will be available after the conference. Register for a virtual ticket if you are not attending the conference in person. 

I heard my company is getting free tickets. How do I register with one of those free tickets? 

If your company is a corporate supporter or sponsor, there may be complimentary tickets as part of those benefits. Please contact your TSPA corporate rep or whoever manages your company's partnerships for more information. 

I qualify for some of the discounts listed on the Registration Fees page. How do I get those discounts?

Most of those discounts are applied as part of your registration. Answer all the questions as you register. If you qualify, an alert will come up on the payment page with the relevant discount code. 

I am a speaker. Will I receive a registration discount?

Yes, speakers will receive complimentary registration for the day(s) they are presenting. For more information, see Registration Fees.

Can I choose when I present?

No, speakers cannot choose which days they speak and/or when their session is scheduled. If you’re a speaker and cannot attend TrustCon when you’re scheduled to present, email Please note, however, that it’s unlikely we’ll be able to accommodate schedule change requests.

I can’t attend. Can someone else present on my behalf?

It depends. The Programming Committee accepted your proposal for TrustCon as it was written. If you can’t attend for some reason and a co-worker is willing to present on your behalf, we may be able to accommodate this request, but we’ll need to discuss this decision. Please email

I’m organizing a panel. Do I need to register my panelists?

No, you do not need to register on behalf of your panelists. However, you do need to ensure that your panelists register as speakers and submit bios during the registration process. You also need to register yourself as a speaker if you are a panelist or moderator. (If you submitted a panel but will not be involved in it as a panelist or moderator, you need to register as an attendee, not as a speaker.)

You also need to ensure that all of your panelists are informed about and agree to the session preferences you selected (for example, Chatham House Rule, no press, TSPA members only) when you submitted your proposal. We recommend that you schedule a meeting with your panelists ahead of TrustCon 2023 so that they can meet each other and the moderator and discuss possible questions. Please remember that, as a panel submitter and organizer, you’re the main point of contact for the panel.

I’m presenting on the Main Stage. Is there anything I need to know?

Yes, if you’re presenting on the Main Stage either as a part of a panel or as an individual, then you need to know that your session will be open to all TrustCon attendees (including press) and will be recorded by default. If you and/or your panelists do not agree to these terms, email as soon as possible. 

How much time do I have to present?

If you’re presenting a lightning talk, you’ll have five to seven minutes. If you’re giving a presentation, you’ll have 20 minutes. If you’re a moderator or panelist, your panel will have 50 minutes. If you’re facilitating a workshop, you’ll have either 90 or 120 minutes.

Can I have a co-presenter?

You cannot have a co-presenter for a lightning talk or a presentation. If you’re facilitating a workshop, you may have one co-presenter.

I’m facilitating a workshop. Is there anything I need to know?

Yes, if you’re facilitating a workshop, please refer to the emails you’ve received and complete the form you were sent.

Am I required to use slides?

If you’re presenting a lightning talk, you’re required to use slides. Slides are optional for presentations, workshops, and panels.

Can I present slides from my laptop?

Yes, you can present slides from your laptop. Each room will have a selection of dongles and A/V technicians and/or room hosts available to provide assistance. However, we always recommend that you have a backup (for example, your slides saved to a thumb drive) in the event that your laptop doesn’t work with the A/V set-up.

Please note that lightning talk presenters will be required to submit their slides in advance so that they can be loaded on to a show laptop.

Can I send my slides to TSPA ahead of time?

Yes, you can send your slides to by June 30, 2023 at 5pm PDT. (If your files are too large to send via email, please email for the link to upload them.) Your slides will then be loaded onto one of the show laptops that will be available in your assigned room at TrustCon 2023. 

If you’re sending your slides to us, please send both a PPT or Keynote and a PDF (as a backup). You should also upload any custom or special fonts used in the presentation so they can be installed on the show laptop too. If you’re using video in your slides, please be sure the video is embedded and that you have a copy of the video file in case it doesn’t play in your slides.

Will TSPA provide a template I can use for my slides?

Yes, we will make a template for TrustCon 2023 available in mid to late May. However, you’re not required to use this template.

Will there be a Speakers’ Room?

Yes, there will be a designated room for speakers to prepare, practice, relax, and store their personal belongings. When you pick up your badge at the registration desk, you’ll be provided with additional information for speakers, including the location of the Speakers’ Room and how to access it.

Will there be room hosts?

Yes, each room will have designated room hosts who can monitor attendance, open the session, provide tech support, and generally support speakers. If you require additional assistance and/or accommodations for your session, please email 

Will there be opportunities for tech checks?

Yes, speakers will have the opportunity to do tech checks at the start of each conference day (July 11 - 13) and at the close of the first two conference days (July 11 - 12). When you pick up your badge at the registration desk, you’ll be provided with additional information for speakers, including the times and locations for tech checks.

Can I share my slides and/or presentation materials with TrustCon attendees after the conference?

Yes, if you would like to share your slides and/or presentation materials with TrustCon attendees you can do so via Swoogo, the registration and conference management platform. Please email if you’d like to share your materials.

Will TSPA provide a recording of my presentation so that I can share it with my team after the conference?

No, TSPA will not provide recordings of presentations to presenters. Recorded sessions will be made available only to registrants who have purchased a virtual pass.

There are more than one Hyatt Regency in San Francisco. Which one is TrustCon held at?

TrustCon is held at Hyatt Regency Embarcadero San Francisco. It is located at 5 Embarcadero Center, San Francisco, CA, across from the Ferry Building. 

Is there a room block for TrustCon attendees at the Hyatt Regency?

Yes, there is a hotel room block with a discounted rate that attendees can book. You can reserve your hotel room here

Is there parking at the Hyatt Regency?

Yes, there is parking for $80. You can find more information here

Is the hotel easy to get to?

Yes, there is a Bart stop (Embarcadero Station) 2 blocks from the hotel. Other public transportation options to the hotel include taxis, rideshare (Uber, Lyft), San Francisco Bay Ferry (Downtown San Francisco Ferry Terminal), and the San Francisco Muni (bus) system. 

I need an invitation letter. Can you provide one?

Yes, please register first and email us to request an invitation letter. Note that for attendees, the letter will be a confirmation of your registration. If you are a speaker, the letter will indicate that you are speaking at the conference.