After The Action: Making The Most of User Notice and Appeals

While much attention is rightly focused on getting moderation decisions right the first time, no human or system is perfect. Therefore, what happens after a decision is a critical part of any well-rounded standards enforcement practice. It not only allows for mitigation of mistakes, but provides an unmatched opportunity to boost user understanding of platform rules and gain real-time insight into what’s not working. In this session, we will make the case for devoting attention to user notice and appeals, with a discussion of how to make it work at scale for platforms of any size.

Location Name
Ballroom C
Tuesday, July 11, 2023
11:10 AM - 12:00 PM
Session Type
Session Themes
Scaling T&S, Regulation
Will this session be recorded?