Positioning Trust and Safety as a Revenue Imperative

Revenue and trust and safety are often not words that go hand-in-hand. At many companies, trust and safety is viewed as a cost center and teams that do this work can struggle to get the resourcing they need or have the work made a priority. However, in recent years, we’ve seen high-profile instances of trust and safety incidents having a significant impact on a company's reputation, user base, and ultimately revenue, with companies learning that a loss of trust with one’s customers impacts their bottom line. 

This panel will probe deeper into how trust and safety leaders can ensure their organizations understand the criticality of investment in this space, develop products and features responsibly, and position this work as not just morally or legally necessary, but also an imperative for building a durable business.

Location Name
Ballroom C
Wednesday, July 12, 2023
2:50 PM - 3:40 PM
Session Type
Session Themes
Building Effective Teams, Operations and Scaling
All TrustCon attendees
Will this session be recorded?