Frequently Asked Questions

Here are some common questions about TrustCon. If you have a question that isn't here, feel free to reach out to us

When are the conference dates and start / end times?

TrustCon is a 3-day conference, starting July 22 and ending July 24. On July 22, we will begin at 9 AM and close around 7 PM with a reception. On July 23 and 24, we will begin at 9 AM and end at around 5:00 PM PST. 

When will you post the full agenda?

We will have a tentative agenda posted in early June 2024. 

What are the Birds of a Feather events, and how do I attend them?

Birds of a Feather events are optional networking events, organized by TrustCon attendees and the trust and safety community. Registered attendees can sign up for these events via registration. We will post more information about the Birds of a Feather events soon. 

Are there available meeting space for my team to hold a meeting at TrustCon?

Unfortunately, there is no hotel meeting space available for external meetings. However, there are nearby places that you can look into if your team needs to have a meeting during TrustCon. Here are some available options to explore. 

I want to register more than one person. Can I do that?

Yes. When you are registering, at the "Registrant Details" page, you have the option of adding another person. 

Can I get a refund if I can’t attend? 

Cancellations must be made before July 9, 2024 for a full refund. Cancellations made after that date will not be refunded. Email us if you would like to cancel your registration.

Can I transfer my ticket to a colleague? 

You can transfer your registration to someone else if all the following applies. 

  • The person you are transferring your ticket to qualifies for the same ticket type, price, and discount you purchased. For example, you registered as a TSPA member, and the person you are transferring your ticket to is also a TSPA member.
  • Discount codes are only valid for the intended recipient and are non-transferrable. 
  • You are requesting transfer before July 9, 2024. 

Email us with the name and email address of the person you would like to transfer your registration. 

Can I share my name badge with a colleague? 

Please note that sharing name badges at TrustCon is strictly prohibited. For safety reasons, we require that everyone at TrustCon be registered attendees. Per TSPA's code of conduct anyone who attends our events is required to represent themselves authentically. Please do not share your name badge with a colleague or friend. 

I want to modify my registration

There are a couple ways to update your registration. 

The first is upon completion of registration, you will receive a confirmation email. Included in this email is a link to view or modify your registration as well as payment information. Follow the link to return to your conference registration. Enter your password, and you will be able to make any changes or modifications necessary to your registration.

The second way is to log-in, using the email address and password you entered when registering. 

I heard my company is getting free tickets. How do I register with one of those free tickets? 

If your company is a corporate supporter or sponsor, there may be complimentary tickets as part of those benefits. Please contact your TSPA corporate rep or whoever manages your company's partnerships for more information. 

I qualify for some of the discounts listed on the Registration Fees page. How do I get those discounts?

Most of those discounts are applied as part of your registration. Answer all the questions as you register. If you qualify, an alert will come up on the payment page with the relevant discount code. 

Can I share my discount code with someone else?

No, discount codes are nontransferable. Even if you do not use the discount code you may not give it to someone else. 

How do I become a member and receive the membership price?

If you are not a member, but want to become a member in order to receive the member registration pricing, you will need to apply to become a member. Information about becoming a TSPA member can be found here. Please note that it’s a 1-2 week process to complete your application to become a member. To secure the membership price, submit your application by June 14. Account activation must be completed by June 21. Contact TSPA if you have any questions. 

When does registration close?

Registration closes July 9, 2024; unless we sell out of tickets, in which case registration will close before that date. 

There are more than one Hyatt Regency in San Francisco. Which one is TrustCon held at?

TrustCon is held at Hyatt Regency Embarcadero San Francisco. It is located at 5 Embarcadero Center, San Francisco, CA, across from the Ferry Building. 

Is there a room block for TrustCon attendees at the Hyatt Regency?

Yes, there is a hotel room block with a discounted rate of $329/night that attendees can book. You can reserve your hotel room here

Is there parking at the Hyatt Regency?

Yes, there is parking for $80. You can find more information here

Is the hotel easy to get to?

Yes, there is a Bart stop (Embarcadero Station) 2 blocks from the hotel. Other public transportation options to the hotel include taxis, rideshare (Uber, Lyft), San Francisco Bay Ferry (Downtown San Francisco Ferry Terminal), and the San Francisco Muni (bus) system. 

I need an invitation letter. Can you provide one?

Yes, please register first and email us to request an invitation letter. Note that for attendees, the letter will be a confirmation of your registration. If you are a speaker, the letter will indicate that you are speaking at the conference.

Will speakers receive a registration discount?

Yes, all speakers (both TSPA members and non-members) will receive a registration discount. See Registration Fees.

Can I choose when I present?

No, speakers cannot choose which days they speak and/or when their session is scheduled. If you’re a speaker and cannot attend TrustCon when you’re scheduled to present, email trustcon-program@tspa.org. Please note, however, that it’s unlikely we’ll be able to accommodate schedule change requests.

I can’t attend. Can someone else present on my behalf?

It depends. The Program Committee accepted your proposal for TrustCon as it was written. If you can’t attend for some reason and a co-worker is willing to present on your behalf, we may be able to accommodate this request, but we’ll need to discuss this decision. To increase the chances of a change being approved, we recommend choosing a person in the same role as you who thoroughly understands the subject matter covered in the presentation. Consider also whether the alternative presenter can manage Q&A. Then email trustcon-program@tspa.org with your request.

The agenda has been published. Can I edit my lightning talk, presentation, panel, or workshop description?

No, once your proposal has been accepted and added to the agenda, you cannot edit the description.

How much time do I have to present?

If you’re presenting a lightning talk, you’ll have five to seven minutes. If you’re giving a presentation, you’ll have 20 minutes. If you’re a moderator or panelist, your panel will have 50 minutes. If you’re facilitating a workshop, you’ll have either 90 or 120 minutes.

Wait, what are sessions and how do they work?

Sessions are blocks of time on the TrustCon agenda that consist of one or more events. Lightning talk sessions consist of 5-7 speakers who present in succession with combined Q&A at the end. Presentation sessions consist of two speakers who present for 20 minutes each and then have time for combined Q&A. Panels have the entire 50 minute session, though we encourage panels to save time for Q&A at the end of the session too. The majority of sessions are 50 minutes long; only workshop sessions are 90-120 minutes long.

Will there be Q&A in my session?

Time permitting, all lightning talk, presentation, and panel sessions will have Q&A at the end of the session. We encourage you to practice ahead of time and time your talk so that you and your co-presenters have an opportunity to engage directly with the audience.

I’m presenting on the Main Stage. Is there anything I need to know? 

Yes, if you’re presenting on the Main Stage either as a part of a panel or as an individual, then you need to know that your session will be open to all TrustCon attendees (including press) and may be recorded. If you and/or your panelists do not agree to these terms, email trustcon-program@tspa.org as soon as possible.

Can I have a co-presenter?

You cannot have a co-presenter for a lightning talk or a presentation. If you’re facilitating a workshop, you may have one co-facilitator. All co-facilitators must register as speakers.

I’m facilitating a workshop. Is there anything I need to know?

Yes, if you’re facilitating a workshop, please refer to the emails you’ve received and complete the form you were sent.

Am I required to use slides?

If you’re presenting a lightning talk, you’re required to use slides. Slides are optional for presentations, workshops, and panels.

Can I present slides from my laptop?

Yes, for presentations, workshops, and panels, you can present slides from your laptop. Each room will have a selection of dongles and A/V technicians and/or room hosts available to provide assistance. However, we always recommend that you have a backup (for example, on a thumb drive) in the event that your laptop doesn’t work with the A/V set-up.

Note: Lightning talk presenters cannot present from their laptops. They will be required to submit their slides on or before Friday, July 12 at 11:59pm Pacific Time.

Can I send my slides to TSPA ahead of time?

Yes, you can send your slides to trustcon-program@tspa.org by Friday, July 12 at 11:59pm Pacific Time. Your slides will then be loaded onto one of the show laptops that will be available in your assigned room at TrustCon 2023.

If you’re sending your slides to us, please send both a PPT or Keynote and a PDF (as a backup). You should also upload any custom or special fonts used in the presentation so they can be installed on the show laptop too. If you’re using video in your slides, please be sure the video is embedded and that you have a copy of the video file in case it doesn’t play in your slides.

Will TSPA provide a template I can use for my slides?

Yes, you can access the TrustCon 2024 template here. However, you’re not required to use this template.

I’m organizing a panel. Do I need to register my panelists?

No, you do not need to register on behalf of your panelists. However, you do need to ensure that your panelists register as speakers and submit bios during the registration process. You also need to register yourself as a speaker if you are a panelist or moderator. If you submitted a panel but will not be involved in it as a panelist or moderator, you need to register as an attendee, not as a speaker.

You also need to ensure that all of your panelists are informed about and agree to the session preferences you selected when you confirmed your session. We recommend that you schedule a meeting with your panelists ahead of TrustCon 2024 so that they can meet each other and the moderator and discuss possible questions. Please remember that, as a panel organizer, you’re the main point of contact for your panel.

Will there be a Speaker's Room?

Yes, there will be a designated room for speakers to prepare, practice, relax, and store their personal belongings. When you pick up your badge at the registration desk, you’ll be provided with additional information for speakers, including the location of the Speaker's Room and how to access it.

Will there be room hosts?

Yes, each room will have designated room hosts who will monitor attendance, open the session, provide tech support, and generally support speakers. If you require additional assistance and/or accommodations for your session, email trustcon-program@tspa.org.

What if I need to change my session preferences the day of my session?

If you need to change your session preferences (for example, whether press is allowed), you must arrive at your assigned session early and communicate all changes to the room hosts.

Will there be opportunities for tech checks?

Yes, speakers will have the opportunity to do tech checks at the start of each conference day and at the close of the first two conference days. When you pick up your badge at the registration desk, you’ll be provided with additional information for speakers, including the times and locations for tech checks.

Can I share my slides and/or presentation materials with TrustCon attendees after the conference?

Yes, if you would like to share your slides and/or presentation materials with TrustCon attendees you can do so via Swoogo, the conference registration and agenda platform. Email trustcon-program@tspa.org for more information.

Will TSPA provide a recording of my presentation so that I can share it with my team after the conference?

No, TSPA will not be recording presentations this year, but you can ask a colleague or friend to record or take photos of your presentation. However, you will need to let the audience in your session know that a recording is taking place, so they are aware and in case they ask questions during the Q&A that are recorded. The recording / photographing should be of you and your presentation, not the audience. Recording equipment is limited to a smartphone and recordings can only be used for non-commercial purposes. Any clips posted publicly online should be limited to less than 2 minutes. If you do not want the audience to record or take photos of your sessions, you need to let them know.

Are you accepting volunteers?

Yes! Conference volunteers are an essential part of TrustCon and volunteers will play a major role in helping us put on this one of a kind conference. Learn more and apply here.

What days do you need help?

TrustCon is a 3-day conference, starting July 22 and ending July 24, but we will start setting up Sunday, July 21. Volunteers are asked to work 5-hour shifts each day, starting Sunday, July 21 through Wednesday, July 24. We will hold a mandatory walk-through and orientation around mid-day on Sunday. 

Are schedules flexible? Will I be able to attend sessions? 

Volunteers will need to work at least 5 hours each day; however, when they are not volunteering, they may attend sessions and network with other trust and safety professionals. We may accommodate rescheduling volunteer hours if we have enough notice and/or coverage. 

Will TSPA reimburse any costs?

TSPA will reimburse local travel costs with receipts. Hotel accommodations may be available if you are traveling from out of town. 

When will I know what role I’m assigned?

A breakdown of roles and responsibilities will be given during virtual orientation. We will take your preferences into consideration; we expect to have assignments out by July 12.

I applied to be a volunteer. When will I be notified?

We will send out volunteer notifications May 15.