When are the conference dates and start / end times?

TrustCon is a 3-day conference, starting July 22 and ending July 24. On July 22, we will begin at 9 AM and close around 7 PM with a reception. On July 23 and 24, we will begin at 9 AM and end at around 5:00 PM PST. 

When will you post the full agenda?

We will have a tentative agenda posted in early June 2024. 

What are the Birds of a Feather events, and how do I attend them?

Birds of a Feather events are optional networking events, organized by TrustCon attendees and the trust and safety community. Registered attendees can sign up for these events via registration. We will post more information about the Birds of a Feather events soon. 

There are more than one Hyatt Regency in San Francisco. Which one is TrustCon held at?

TrustCon is held at Hyatt Regency Embarcadero San Francisco. It is located at 5 Embarcadero Center, San Francisco, CA, across from the Ferry Building. 

Is there a room block for TrustCon attendees at the Hyatt Regency?

Yes, there is a hotel room block with a discounted rate that attendees can book. You can reserve your hotel room here. 

Is there parking at the Hyatt Regency?

Yes, there is parking for $80. You can find more information here. 

Is the hotel easy to get to?

Yes, there is a Bart stop (Embarcadero Station) 2 blocks from the hotel. Other public transportation options to the hotel include taxis, rideshare (Uber, Lyft), San Francisco Bay Ferry (Downtown San Francisco Ferry Terminal), and the San Francisco Muni (bus) system. 

I need an invitation letter. Can you provide one?

Yes, please register first and email us to request an invitation letter. Note that for attendees, the letter will be a confirmation of your registration. If you are a speaker, the letter will indicate that you are speaking at the conference.

I want to register more than one person. Can I do that?

Yes. When you are registering, at the "Registrant Details" page, you have the option of adding another person. 

Can I get a refund if I can’t attend? 

Cancellations must be made before July 9, 2024 for a full refund. Cancellations made after that date will not be refunded. Email us if you would like to cancel your registration.

Can I transfer my ticket to a colleague? 

You can transfer your registration to someone else if all the following applies. 

• The person you are transferring your ticket to qualifies for the same ticket type, price, and discount you purchased. For example, you registered as a TSPA member, and the person you are transferring your ticket to is also a TSPA member.
• Discount codes are only valid for the intended recipient and are non-transferrable. 
• You are requesting transfer before July 9, 2024. 

Email us with the name and email address of the person you would like to transfer your registration. 

Can I share my name badge with a colleague? 

Please note that sharing name badges at TrustCon is strictly prohibited. For safety reasons, we require that everyone at TrustCon be registered attendees. Per TSPA's code of conduct anyone who attends our events is required to represent themselves authentically. Please do not share your name badge with a colleague or friend. 

I want to modify my registration

There are a couple ways to update your registration. 

The first is upon completion of registration, you will receive a confirmation email. Included in this email is a link to view or modify your registration as well as payment information. Follow the link to return to your conference registration. Enter your password, and you will be able to make any changes or modifications necessary to your registration.

The second way is to log-in, using the email address and password you entered when registering. 

I heard my company is getting free tickets. How do I register with one of those free tickets? 

If your company is a corporate supporter or sponsor, there may be complimentary tickets as part of those benefits. Please contact your TSPA corporate rep or whoever manages your company's partnerships for more information. 

I qualify for some of the discounts listed on the Registration Fees page. How do I get those discounts?

Most of those discounts are applied as part of your registration. Answer all the questions as you register. If you qualify, an alert will come up on the payment page with the relevant discount code. 

Can I share my discount code with someone else?

No, discount codes are nontransferable. Even if you do not use the discount code you may not give it to someone else. 

There are more than one Hyatt Regency in San Francisco. Which one is TrustCon held at?

TrustCon is held at Hyatt Regency Embarcadero San Francisco. It is located at 5 Embarcadero Center, San Francisco, CA, across from the Ferry Building. 

Is there a room block for TrustCon attendees at the Hyatt Regency?

Yes, there is a hotel room block with a discounted rate that attendees can book. You can reserve your hotel room here. 

Is there parking at the Hyatt Regency?

Yes, there is parking for $80. You can find more information here. 

Is the hotel easy to get to?

Yes, there is a Bart stop (Embarcadero Station) 2 blocks from the hotel. Other public transportation options to the hotel include taxis, rideshare (Uber, Lyft), San Francisco Bay Ferry (Downtown San Francisco Ferry Terminal), and the San Francisco Muni (bus) system. 

I need an invitation letter. Can you provide one?

Yes, please register first and email us to request an invitation letter. Note that for attendees, the letter will be a confirmation of your registration. If you are a speaker, the letter will indicate that you are speaking at the conference.

Coming soon!