This talk is part of a two-presentation session running from 1:30 PM - 2:20 PM. The session will feature two presentations back-to-back, with Q&A after each presentation.

Appeals are a critical part of user experience, as well as a helpful resource for companies striving to better serve their user base. In practice, moderation and appeals require a balanced approach between protecting user safety and internal processes, while also providing enough context and transparency to build trust. As a large-scale dating app, Hinge will reflect on the importance of cross-team collaboration when conceptualizing and implementing in-app appeals tools. Through the wider lens of industry best practices, representatives will explore how the intel from appeals processes can be used to observe behavioral trends and mitigate preventable harm in the future - as well as strategies to communicate these often complex technical challenges in a way that is digestible to multiple audiences.