Name
Balancing Operational Excellence and Agent Well-Being: A Strategic Approach to Trust & Safety
Description
This talk is part of a two-presentation session running from 2:50 PM - 3:40 PM. The session will feature two presentations back-to-back, with Q&A after each presentation.
In an era where digital landscapes constantly evolve, this presentation addresses the critical need for a balanced approach to operational excellence that places equal emphasis on the well-being of the agents responsible for upholding trust and safety standards.
Speakers
Location Name
Seacliff CD
Date
Wednesday, July 24, 2024
Time
2:50 PM - 3:40 PM
Session Type
Presentation
Track
Operations
Session Themes
Effective Teams, Operations, Wellness & Resilience
Audience
No press
Will this session be recorded?
No