This talk is part of a two-presentation session running from 4:10 PM - 5:00 PM. The session will feature two presentations back-to-back, with Q&A after each presentation.
When T&S tooling is hard to use and difficult to change, handle times increase, accuracy drops, and policy/product development end up blocked. In this talk, we’ll look at lessons from Airbnb and Stripe’s tooling and ops teams to see how policy teams and ops teams can design and improve tooling in a way that grows with company growth.
We’ll focus on how to make the most of limited design and engineering resources, how to identify opportunities for automation, and how to prepare for eventual outsourcing.
We’ll also talk about changes in the tooling and automation landscape, and how to prepare for increasing automation with AI.