This talk is part of a two-presentation session running from 1:30 PM - 2:20 PM. The session will feature two presentations back-to-back, with Q&A after each presentation.
Step into the intricate web of Trust and Safety operations through the lens of Thumbtack’s Policy, Process, and Procedure system - a centralized documentation powerhouse meticulously maintained and updated by the T&S Policy and Program Management team and its partners. This presentation will work through the core elements and triad structure shaping our global operations and how our program managers utilize it to create and maintain quality, efficiency, and scalability. This system enables quick process cascades and standardizes policy enforcement for frontline and backend specialists.