This talk is part of the TrustCon 2024 Research Lightning Talk session. Lightning talk sessions are 50 minutes long, featuring a series of short 5-7 minute talks back-to-back in the same room, followed by Q&A at the end.

Securing the wellbeing of content moderators remains a key priority for Trust & Safety. Although wellness interventions that serve the purpose of content moderator’s wellbeing are generally well acknowledged, most do not consider that wellness interventions, when done appropriately, can also positively impact metrics above and beyond wellbeing outcomes, including attrition. Showcasing the effectiveness of wellness interventions in improving other KPIs however requires the use of rigorous methods. In my talk, I will showcase the steps taken to endorse a data driven approach while trying to examine the efficacy of wellness interventions in decreasing the attrition and boosting the job satisfaction of frontline employees. I will also share my experiences on the 3 key challenges I faced during my project which can serve as a learning opportunity for the community.