David is the Director of Research, Product and Innovation at IntouchCX. He has spent 6+ years in industry R&D focused on developing and implementing intelligent technology solutions, often focused as the on the balance between productivity and risk to employee and customer success and well-being. His PhD in Cognitive and Information Sciences has led to 20+ peer reviewed journal articles and 7+ patents at the intersection of behavior, data, and the mind. Currently he is focused on developing, implementing, and analyzing the impacts of technology solutions that enable and protect communities and employees. David continues to publish work in experimental psychology, cognitive science and philosophy. IntouchCX is a global business process outsourcing leader in customer support, providing dedicated agents, advanced technology, and customized strategies to its clients.