This talk will share the archetypal persona of a content moderator, uncovered through qualitative and quantitative research at Google. It will share a multi-faceted view of the role, and opportunities for building safer, more effective experiences for content moderators, with applicability to companies of varying sizes. Finally, it will present a roadmap to build upon this work, with a call to the T&S research community to collaborate.
Lightning talks are 5-7 minute talks grouped with other 5-7 minute talks across a 50 minute session. There will be time for Q&A after all of the lightning talks in a session.